Temario

1 Course Introduction

Introductions and course logistics
Course objectives

2 Overview of Virtual Desktop Troubleshooting

Structured approach to troubleshooting configuration and operational problems
Applying troubleshooting methods
Documenting the steps to resolving the problem

3 Command-Line Tools and Backup Options

Using command-line tools
Backing-up and restoring VMware Horizon databases

4 Troubleshooting Horizon Linked Clone Desktops

Only applicable for Horizon 7.x environments
Describe the components that make up a VMware Horizon desktop
Explain how the View Agent Direct-Connection plug-In is useful for diagnosing problems
Highlight the best practice for optimizing a VMware Horizon desktop
Troubleshoot common problems with VMware Horizon desktops

5 Troubleshooting Instant Clones

Discuss how instant clones are created
Discuss what gets logged when an instant clone is created
Discuss the keywords to look for in the logs when troubleshooting instant clones
Discuss how to troubleshoot problems with instant clones

6 Windows Client

Correctly configure the Windows Client
Identify the correct log level for gathering logs
Enable the required SSL configuration level for the environment

7 Ports and Protocols

Discuss the key ports on a Horizon Environment
Discuss protocols used in the Horizon Environment
Understand the benefit of optimizing Blast
Become familiar with the optimization features for Blast
Implement GPO changes for Blast
Become familiar with the causes for Black Screens
Discuss how to troubleshoot Black Screen problems
Identify problems encountered when applying GPOs
Discuss how to troubleshoot GPO-related problems

8 Horizon Connection Server Troubleshooting

Discuss Horizon Connection Server general troubleshooting techniques
Identity Horizon Connection Server common issues through logs
Describe AD LDS replication
Discuss Horizon Connection Server replication common issues
Review and Interpret Horizon Connection Server logs
Compare successful and unsuccessful logs from everyday infrastructure administration tasks

9 Unified Access Gateway Troubleshooting

List and identify common Unified Access Gateway deployment issues
Monitor the Unified Access Gateway deployment to identify health and issues
Identify and troubleshoot Unified Access Gateway certificate issues
Monitor, test, and troubleshoot network problems
Discuss general Unified Access Gateway troubleshooting processes

10 BLAST Configuration Verification

Discuss BLAST Codecs and Encoder Switch settings.
Describe how to verify BLAST configuration using logs and settings

11 BLAST Optimization

List general BLAST optimization recommendations
Summarize BLAST tuning recommendations that apply to WAN connections
Summarize BLAST tuning recommendations that apply to work-from-home and home-office-to-cloud use cases
Describe recommended tuning options to increase display protocol quality for all use cases and applications.

12 VMware Horizon Connections Troubleshooting

Explain Horizon connections
Describe the role of Primary and Secondary protocols in Horizon connections
Describe HTML client access connections
Describe Horizon connections load balancing
Describe timeout settings, supported health monitoring string, and suitable load balancer persistence values
Identify troubleshooting steps for failing Horizon load balancer connections
List troubleshooting steps for Horizon connections

13 VMware Horizon Certificates Troubleshooting

List Horizon certificate functions
Describe Horizon certificates scenarios.
Discuss potential challenges related to certificates in Horizon
Describe the troubleshooting approach to Horizon certificate issues

14 VMware Horizon Challenge Lab

Leverage Horizon infrastructure troubleshooting steps to resolve issues