ServiceNow Configuration Management Database (CMDB) Fundamentals

Learn the basic skills required to effectively design, configure, populate, and maintain the health of the ServiceNow CMDB.

This course has been designed to provide ServiceNow administrators, implementers, and architects with the basic skills required to effectively design, configure, populate, and maintain the health of the ServiceNow CMDB.

The course is based off the content of the CMDB Fundamentals eLearning currently available on NOW Learning. The course is designed to encourage student participation that will include individual and group planning and discussions plus hands on configuration led by an experienced ServiceNow CMDB facilitator.

During this three-day interactive training course, students need to register on NOW Learning for the Configuration Management Database Fundamentals eLearning course as this will act as the student online guide for the course.

Attendees will have access to the NOW platform using an individual student instance, which is a “safe sandbox” plus receive a Windows Server that acts as a MID Server with access to targets used to run Discovery and Service Mapping. In addition, students receive simulator instances to work through a series of tasks designed to reinforce CMDB Configuration and Health principals.

Curso Remoto (Abierto)

Nuestra solución de formación remota o virtual, combina tecnologías de alta calidad y la experiencia de nuestros formadores, contenidos, ejercicios e interacción entre compañeros que estén atendiendo la formación, para garantizar una sesión formativa superior, independiente de la ubicación de los alumnos.


After you complete this course you will be able to:

Describe the CMDB and the attributes that provide enterprise-wide visibility
Learn the stages for planning a successful CMDB deployment
Explore best practices for configuring and implementing a CMDB, including the role of Health Scan
Explain how the CI Class Manager provides a centralized place to create and edit CI classes
Leverage the Identification and Reconciliation Engine for identifying and reconciling data from different data sources
Enable and use the Multisource CMDB
Populate the CMDB using ServiceNow Discovery, Service Mapping, third-party discovery tools, and IntegrationHub ETL
Configure and use the CMDB Health Dashboard to drive improvement in completeness, compliance, and correctness of CI data
Identify and manage duplicate CIs in the CMDB
Create complex queries on CMDB data using Query Builder
Remediate common issues with the CMDB

Administración y programación bases de datos

Disponible en formato e-learning

Disponible en formato presencial

Disponible en formato a distancia

Subvención disponible
A través de Fundae, cumpliendo requisitos.

15 horas

  • Dificultad 50% 50%
  • Nivel alcanzado 80% 80%

Dirigido a

ServiceNow system administrators, implementers, and architects

Conocimientos requeridos

Attendees should meet the following prerequisites:

It is recommended students taking the course have working knowledge and experience of the NOW Platform including some basic understanding of the CMDB.

It is also beneficial that students taking the course have an understanding of architecting solutions around a company CMDB to meet specific use cases required by the enterprise.

SNF – ServiceNow Fundamentals
SNPI – ServiceNow Platform Implementation
SNDF – ServiceNow Discovery Fundamentals


Introduction to the Configuration Management Database (CMDB)
Design a successful Configuration Management Database (CMDB)
Configure the CMDB
Configure the CMDB Simulator
Populate the CMDB
Maintain the health of the CMDB
CMDB Health Simulator
CMDB Delta and supporting content

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